Refund policy

Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help.

Return Window

We accept returns within 30 days of the delivery date. Items must be unused, uninstalled, and in their original packaging with all included documentation and hardware.

How to Initiate a Return

Contact us before returning any item. Email us at orders@apexflowsolutions.com with your order number and reason for return. We will respond within one business day with a Return Merchandise Authorization (RMA) number and return instructions. Returns received without an RMA number may be refused.

Return Shipping

Return shipping costs are the responsibility of the buyer unless the return is due to our error (wrong item shipped) or a manufacturer defect. We recommend using a trackable shipping method for your return. Apex Flow Solutions is not responsible for returned items lost in transit.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to post the credit.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery at orders@apexflowsolutions.com. Include your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you — no return shipping required.

Wrong Item Received

If you received the wrong item, contact us immediately. We will ship the correct item and arrange return pickup of the wrong item at our expense.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been installed, used, or modified
  • Items returned more than 30 days after delivery
  • Special-order or custom-configured items
  • Items returned without an RMA number

Order Cancellations

Orders may be cancelled before shipment. Contact us as soon as possible at orders@apexflowsolutions.com. Once an order has shipped, it cannot be cancelled and must be processed as a return.

For any questions about our return policy, contact us at orders@apexflowsolutions.com or through our Contact page.